Here is our refund policy below. But don’t stress yourself out; you can simply send us an email at:service@fashouu.com with your order number and situation, and we will guide you through the process. We did our best to make the whole process stress-free and our customer service agents are here to help you along the way.


We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic shopping experience while giving you total peace of mind. Most items sold by theoodieo are covered by the following comprehensive product warranties. If  in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

30 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at theoodieo.

Special Note:

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).

30 Days Money Back Guarantee

For most items, in the unlikely situation that your product is faulty or not like you had expected it to be, you can send it back for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.

If you have any after sales issues, please contact service@fashouu.com